GRI 2-6; 3-3
The future may be digital, but it will belong to people. At Sanitas we know this and that is why we want to take the healthcare experience a step further through medicine that integrates personal contact with the most advanced technological innovations. This winning combination of digital and human allows us to raise our ability to take care of our customers' health to the highest level of excellence.
The digital ecosystem we have created at Sanitas, which is constantly evolving, aims to provide customers with the most advanced technologies, especially when it comes to diagnosis and treatment, in order to improve their experience and offer them the best healthcare.
CHIEF TRANSFORMATION & STRATEGY OFFICER AT SANITAS AND BUPA EUROPE & LATIN AMERICA
Here are some of the technological advances that position Sanitas as a leader in the medicine of the future.
BluaU: ever-evolving digital health
In 2020 we launched BluaU, an extension of the digital health services we started in 2016 with the implementation of Blua that contributes not only to caring for our customers, but also for the planet.
Monitoriza tu salud
We help you take control of your health.
Through our Monitoriza tu salud programme, we practice preventive medicine on chronically ill and healthy people by remotely monitoring a wide range of health indicators and parameters such as blood pressure, heart rate, oxygen saturation, weight, physical activity, and sleep quality.
Cuida tu mente: BluaU's big highlight in 2022
Cuida Tu Mente is our new digital service designed for our customers to care for and manage their mental health and emotional well-being. This service provides patients with a wide range of medical psychologists for video and in-person visits.
Salud Conectada: We help you take control of your health
Through our Salud Conectada programme, we practice predictive medicine for healthy people by remotely monitoring a wide range of health indicators and parameters such as blood pressure, heart rate, oxygen saturation, weight, glucose, physical activity, and sleep quality.
More services included with BluaU
Vital signs measured via facial imaging
This mobile technology helps our customers to measure key health indicators such as heart rate, respiratory rate, and blood pressure. All of this is done using the MiSanitas app by taking a video selfie with your smartphone’s camera. This service is connected to our 24-hour virtual consultation service to answer any questions related to your results.
Personalised digital plans
To meet the needs of all types of customers and situations.
Virtual consultations are consolidated
In 2022, 771,000 digital consultations were made (including phone consultations), representing 11.5% of all medical consultations.
Virtual consultations not only make it easier for us to monitor our customers’ health, but also help to protect our planet’s health by avoiding unnecessary travel. As a result of virtual consultations, we avoided the emission of 8,000 tonnes of CO2 in 2022.
Virtual consultations in figures
(see the most popular)
Sanitas hospitals are the ideal setting for medical technology to reach its highest levels of sophistication and effectiveness.
Sanitas Valdebebas Hospital
In addition to our advanced hybrid operating rooms, Da Vinci robots and Foundation Medicine genetic tests, we have added the challenge of opening the Sanitas Valdebebas Hospital in 2025.
Other digital innovations in our hospital network
Robotic Surgery Unit
Sanitas CIMA Hospital, our multi-specialty centre in Barcelona, recently opened its new Robotic Surgery Unit for the Gynaecology, Urology, General and Digestive Surgery (including the bariatric surgery programme) and Thoracic Surgery units.
Idonia digital platform
The quest for solutions that not only improve patients’ and customers’ care experience, but also contribute to protecting the planet, is the driving force behind this programme that digitises diagnostic imaging tests performed at our hospitals. Using cloud technology, this programme makes these tests securely accessible to patients any time.
Individual patients seen in 2022 at Sanitas hospitals.
Dental health: pioneers in digital dentistry
We are pioneers in digital dentistry in Spain. We improve the customer experience through state-of-the-art equipment and the incorporation of solutions with a high digital component.
The digital evolution is already reaching our 204 dental clinics with solutions such as the carving of pieces with Gad Cam, robotic surgery, intraoral scanner or highly aesthetic veneers.
Digital smile design
Digital innovation makes it possible to offer treatments like highly aesthetic veneers with digital sculpting, intraoral scanning, and guided planning. This service offers greater personalisation, comfort, and better results.
Care homes, day centres, and home care
Better caring for our elderly
Technology is essential when caring for the elderly, a resource that makes it possible for us to go further and faster to meet the needs of a group that deserves our full attention.
Our care homes in figures
Our biggest highlight in 2022 was the launch of BluaU Senior, a personalised support and advice service for the elderly and their families. It is provided by an advisor specialising in senior care and includes access to health plans and unlimited virtual consultations with specialists from the Sanitas medical team. We also launched Blua UEasy, a new micro-insurance product that complements the BluaU Senior product.
Let's talk about
This series of informative, educational webinars on topics of interest related to the elderly and their caregivers is aimed especially at users’ families. Up to 1,965 people watched them during the first series.
Data4Good is an open data project that aims to make anonymous medical information about our patients available to the scientific community for analysis in clinical research.
We have improved how our seniors are welcomed by allowing them to sign the contract digitally before the day they will be admitted.
Digital Customer Journey
We have designed a sustainable digital customer journey with a multitude of initiatives that have involved the people who use our centres, their families, and our teams of professionals.
Sustainability is very present in the management of our residences. In 2022, we implemented energy management software in all our centers that provides data on gas, electricity and water consumption, as well as offering online data on temperature, humidity and CO₂ level. Technology ensures the comfort of our residents while allowing us to align with the needs of the planet.